- Prior to starting your menu, create the remote printer names (Kitchen, Bar, Expo, etc.). While this is not a requirement, creating printer names prior to creating the menu will save you time later. Creating printer names early allows you to create your menu item and then immediately assign it to a printer name.
Remote printers are kitchen and bar printers where menu items print at a distant area to be prepared. You can create the printer names in MicroSale prior to the actual printer setup in Windows. This is helpful when you are creating a menu before the registers and printers are physically setup. During the menu creation, you will assign menu items to printer names. Up to 6 remote printers or kitchen video monitors (excluding the receipt printers) can be attached to individual menu items. To create a printer name in MicroSale, please follow the steps below. To install printers in Windows, please reference the printer setup guide.
Manager Menu > Register Setup > Printers / Devices Setup
Setting up printer names
- In the blue Remote Printer Setup area, type in a name for a printer, such as Kitchen, Expo, Patio Bar, etc (see example under #3)
- On the right of the printer name, click the dropdown arrow under Available Printers and select Ne00:. This shows the Device Name (this is the device name in your Windows configuration). Keep selecting ports until the correct device name is displayed to the right. If you do not have printers installed, choose “None” under Available Printers. After your printers are setup in Windows, you can go back to this area and assign the correct Windows printer to your MicroSale named printer.
- Select Save
Redundancy for failed printers
You may also assign a “Failed Printer” to each remote printer. In order to use the “Failed Printer” option, the vendor specific drivers for that printer must be used; “Generic/Text Only” is not supported. Please reference the Installing Printers guide for advanced printing options.
Printing based on order destination
Each remote printer can be set to route to another printer based on the destination of the order. Once you have a remote printer selected (and the assigned device is populated), you can click on the drop-down menu for “Go Order” and “Delivery Order” and assign a different device for one or both types of orders.
Printing to go or delivery items only (not printing in-house orders)
- Type in a printer name and select "None" under Available Printers
- Select Save
- Select the dropdown under "Printer Name" and select the newly created printer name.
- Under the "Go Order" field, select the appropriate kitchen printer where the to-go orders should print (this is not be the same printer name!) You must assign to a real printer. In the example below, “To Go” goes to the Kitchen
- Repeat Step #4 for Delivery Orders
- Save when completed (please use Save button located in the teal Remote Printer Setup area)
- Exit when completed
- Assign your menu item to the appropriate printer name (section below):
Your menu items must be assigned to the appropriate To Go printer name:
- Go to Menu Items and Pricing > Select Menu Item Name > select "Turn On Remote Printing" > Select the appropriate printer name (in this example, the printer name is "To Go")
- When the order is Dine-in, the item will not print. If the item is To Go or Delivery, it will print to the "Kitchen" printer
- Save the menu item when completed
- Repeat steps until all appropriate menu items are assigned