Steps to clock in a server
Server Needs to type in their ID on the ID Screen and Select the “In/Out” button.
Start an audit
The system should prompt the Server to start their own audit once they sign in.
Start a table
On the Server Screen, select the button “Start Table”, if this is not available then the register option to “Turn off table name/number” is checked.
Edit items, modify items , change items
Modify Items -> Allows you to use the “Optional Modifiers” for the menu item, which is setup in Menu Items and Pricing.
Edit Items -> Allows you to access all of the Modifiers to change not just the Optional ones.
Change Items -> Allows you to change the Menu Item but keep the same modifiers.
Add a drink to the order after items have been rang in
Simply select the Category the drink is in and select the Menu Item Button.
Use the tax and tax exempt keys
Tax Exempt -> Highlighting a single item and pressing the “Tax Exempt”, will exempt just the single item. No items highlighted and pressing the “Tax Exempt”, will exempt the whole order
Taxable -> I duplicated the run time error, so I will need to get back with you on this.
Assign drawer (when using 1 cash drawer)
Make sure the option for “Turn off drawer assignment prompt” is not selected and it will ask if they want to be assigned to the cash drawer.
Edit Employee's Time
Manager Menu -> Time Clock Functions -> Select Employee -> Select the field that needs edited and then change information -> Save Changes when finished.
Stop servers from closing other server checks
Servers should not be able to view other servers checks. Make sure the system access for View All Checks is not set at 1. Manager Menu -> Register Setup -> System Access Configuration -> Access Levels Area (Yellow Area) -> Scroll down to “View All Checks” Set to “2” for bartenders or higher to have this functionality.
Closing audits
In Server Screen, click on Server Reports, Audits
Clocking out
On ID Screen, have the employee enter their ID and select “In/Out” button
Entering tips after or before clocking out
Credit cards tips are automatically recorded, Cash Tips you will need to enable register option in Full Service called “Cash Tips are declared on Audit Close”
What does ‘send/stay’ do and can l lock that button out?
Make sure the register option under Full Service is not checked, “Send/Stay is always on”. Send/Stay is used to send items to remote printer but stay on the order screen.
On the receipt , can I change “Additional Tip” to say “ Tip ” ?
Manager Menu -> Register Setup -> Setup/Configuration -> Misc Utilities -> Print Alias -> Enter “Tip” in the open area next to “Additional Tip” and Save.
How to add up a “to go” item to a dine-in table and not charge tax?
Use the “Tax Exempt” button on the menu items that are tax exempt. Check will breakdown Taxed Sales and Tax Exempt Sales totals on receipt.
On the payment screen , “ Start Over “ doesn’t seem to do anything
“Start Over” will erase any menu item on the virtual receipt as long as the menu item has not been sent to a remote printer.