Warranty and Extended Service Programs

MicroSale's Account Program offers extended services and warranties for the following products:

• Emerge i3 and i5 POS workstations (standard and rear-display)
• Peripherals from Tier 1 Suppliers:
  • Emerge Thermal Printer
  • SNBC: Thermal and Dot Matrix (Impact) Printers
  • APG
  • CRS: Model 60, Model 16, Model 57
  • MS Cash Drawer: CC410 model
  • Logic Controls: 2x20 Customer Displays
  • Cipherlab Scanners

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Warranty Details

• Advanced Exchange program for POS hardware issues
• Replacement parts ordered, shipped, and installed by technicians

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Extended Service:

• Next Business Day and Overnight coverage offered
• Coverage for both POS units and peripherals
• MicroSale's service and supplier partner, Scantron, manages warranty claims and replacement parts

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Sparing:

• POS sparing during warranty achieved through new product sales and NE staging facility.
• End users offered annual warranty coverage extensions.
• Advance exchange program for quick unit replacement during downtime
• Onsite technician handles the swap and restoration process

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