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Remote Software Support (MicroSale's 24/7 Helpdesk)
- Accessible 24/7 via phone (844.454.4900) or Support@microsale.net
- Calls are logged and prioritized based on tiered priorities:
- Top Priorities: System down, credit card issues
- Second Tier: End of Day (EOD) issues, reports not balancing, major anomalies
- Third Tier: Reposting of sales, reporting questions, minor anomalies, minor training
- Fourth Tier: Scheduled events like training, menu updates, adding items
- Resolutions and attempts are recorded for review and training.
- Hardware-related issues are forwarded to the NE Warehouse Technical Center.