Remote Software Support (MicroSale's 24/7 Helpdesk)

• Accessible 24/7 via phone [phone]) or [e-mail]
• Calls are logged and prioritized based on tiered priorities:
  • Top Priorities: System down, credit card issues
  • Second Tier: End of Day (EOD) issues, reports not balancing, major anomalies
  • Third Tier: Reposting of sales, reporting questions, minor anomalies, minor training
  • Fourth Tier: Scheduled events like training, menu updates, adding items

• Resolutions and attempts are recorded for review and training.
• Hardware-related issues are forwarded to the NE Warehouse Technical Center.