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Printer & Cash Drawer Troubleshooting

MS Info
  • Updated
  • STAR TSP650
  • SNBC BTP2002 (Newer)

Star TSP650 Receipt / Kitchen Printer:

The front of the printer offers a control panel that you can utilize when troubleshooting a printer or cash drawer that has suddenly stopped working.

Power Cable

Printer Cable

Questions to ask:

  • Does the printer have a red or green light on the front?
  • Does the printer have 3 cables connected to it?
  • Does the printer have power?
  • Does the printer have paper?
   

SNBC BTP2002 Receipt / Kitchen Printer:

The top, right side of the printer offers a control panel that you can utilize when troubleshooting a printer or cash drawer that has suddenly stopped working.

Printer Cable                                    Power Cable
   

M-S Cash Drawer

The cash drawer is plugged directly into the back of the receipt printer that the terminal uses.

Questions to ask:

  • Is the cord from the Cash Drawer plugged into the back of the receipt printer?
  • Can you follow the cord from the Cash Drawer and unplug it from the back of the receipt printer and plug it back in?
  • Can you use the cash drawer key to open the drawer manually?
  • Does the receipt printer have a green or red light on the front?

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