Before you call
Troubleshooting: Employee Issues/Payroll
Error Codes: Causes & Solutions
- Error: Control array element '1' doesn't exist; Loading Menu
- Error 6: "Overflow Errors"
- Basic Troubleshooting for Hardware Issues
- Error 52: "Bad File Name or Number"
- Error 70: "Permission Denied"
- Error 94: "Invalid Use of Null"
Email Issues
- SMTP error or not receiving email reports
- Email reports are blank
- Old license name appears on emailed reports
- "The transport failed to connect to any server. Error emailing." emailing error (Version 8)
- Not able to email reports since password changed on email
- Wants to email labor report from Bar Station, but print reports from "Main computer"
Printing Issues
- ChefTab Kitchen Video not receiving orders (how to check the IP address)
- Receipt not printing when pressing pay order
- Receipt doesn't print for open tables when closing to cash
- Course line items not printing on kitchen ticket
- Not printing receipts when the quick cash button is pressed
- Receipt printer not working
Error Codes: Running or Printing Reports
EMV Q&A / Troubleshooting
- How to Ping a PAX Device's IP Address
- EMV Credit Card Processing with Internet Down or Offline
- Troubleshooting batch settlement issues on PAX devices
- EMV Device (USB) Disconnecting or Losing Power
- Unable to void or adjust tip using PAX on certain registers
- PAX not working - XML String Error
Issues with Discounts
Online Ordering Troubleshooting & Errors
SQL Help
Q&A Gift Cards / House Accounts
- Collecting Payment from a House Account
- Is there any way to disable requiring admin account to edit account balances?
- Setting up Mercury gift cards after upgrading MicroSale
- How to disable House account/Gift Card Receipt?
- How to Migrate House Accounts/Gift Cards to SQL
- Where is internal Gift Card information found?
Windows/Hardware Networking Issues
- Addresses stopped populating for delivery (using Windows 10 Enterprise LTSC 2016 Operating System)
- Microsoft fixes Windows TLS handshake failures in out-of-band updates
- Unable to create socket port 0x8000 when starting up KDX
- Windows prompt to switch users pops up over MicroSale
- SQL Exception error when trying to connect SQL databases using SQL Server Management Studio for New Install
- Running SQL Batch Installation file quits before installing the SQL Server Instance
License Issues
- "Error Connecting"when trying to license terminal
- How do you deactivate a MicroSale license?
- Items ringing in at $1.00 and totaling $4.99?
- How to license temporary Tablet when repairing permanent Tablet?
- "Already activated" "Key not available" when trying to assign to a terminal during a swap out
- The site is having an issue connecting to the licensing server
Menu Q&A
Issues with Tax
Reports Q&A
- How to separate sales when a daily close out did not run for a previous day
- I want a report that shows only the cash tenders without the deduction from the tips
- Summary of Useful Reports
- Sales mix prints only menu items with price
- Why is my report showing negative numbers for tip sales?
- Is there a report that allows them to see TAX totals separated by tender/order type?
Misc. Support Cases
- Menu item that is only available on fridays will not ring in when ordering as a phone order
- Message: "MicroSale cannot find a sub folder"
- Accidentally ran the close out before the day was over
- How to make customer name mandatory for order entry?
- Error writing the values new contents when editing LUA setting
- How to set up server "team" so multiple servers can wait a large party table?