Troubleshooting

Welcome to MicroSale Dealer troubleshooting. These articles explain how to determine, diagnose, and fix issues that you may run into when using or setting up a MicroSale system. This area is intended for use by MicroSale certified dealers or IT professionals, however, anyone is free to browse for self-help. For issues relating to database structures or making changes within the backend of MicroSale, we strongly suggest contacting tech support before attempting to alter data outside of the MicroSale program.

Before You Call: Troubleshooting Guide

Payroll Conversion Error

New employee was unable to add a tip

"No job code assigned" when employee is trying to clock in

Payroll not accounting for over time at all locations

Troubleshooting - “When trying to clock in, it shows please see a manager.”

Error: Control array element '1' doesn't exist; Loading Menu

Error 6: "Overflow Errors"

Basic Troubleshooting for Hardware Issues

Error 52: "Bad File Name or Number"

Error 70: "Permission Denied"

Error 94: "Invalid Use of Null"

SMTP error or not receiving email reports

Email reports are blank

Old license name appears on emailed reports

"The transport failed to connect to any server. Error emailing." emailing error (Version 8)

Not able to email reports since password changed on email

Wants to email labor report from Bar Station, but print reports from "Main computer"

ChefTab Kitchen Video not receiving orders (how to check the IP address)

Receipt not printing when pressing pay order

Receipt doesn't print for open tables when closing to cash

Course line items not printing on kitchen ticket

Not printing receipts when the quick cash button is pressed

Receipt printer not working

Printer error when printing Current Week Voids report

Terminal prompts a red "Abort / Ignore / Cancel" window when trying to run reports.

Error #339 "Component crviewer dll or one of its..."

Error 339 when going to Print Utilities in MicroSale

How to Ping a PAX Device's IP Address

EMV Credit Card Processing with Internet Down or Offline

Troubleshooting batch settlement issues on PAX devices

EMV Device (USB) Disconnecting or Losing Power

Unable to void or adjust tip using PAX on certain registers

PAX not working - XML String Error

How can I pick which items are discounted on a check? Currently it is discounting all items.

How can I make sure a menu item is not discounted?

Why is my discount deducting more than the selected categories?

How to see what manager code was used to permit discount?

"Err # : 0","Error : ","Response Resume Load Grid" when an online order comes into the POS

Issue: Online server crashes; error 3704 cannot connect repeatedly

Online Ordering Server declining all credit card orders

SQL Stopped or "Cannot connect to SQL" message

How to fix a SQL database in Recovery

Data import from Access to SQL

Setting up SQL Express

Collecting Payment from a House Account

Is there any way to disable requiring admin account to edit account balances?

Setting up Mercury gift cards after upgrading MicroSale

How to disable House account/Gift Card Receipt?

How to Migrate House Accounts/Gift Cards to SQL

Where is internal Gift Card information found?

Addresses stopped populating for delivery (using Windows 10 Enterprise LTSC 2016 Operating System)

Microsoft fixes Windows TLS handshake failures in out-of-band updates

Unable to create socket port 0x8000 when starting up KDX

Windows prompt to switch users pops up over MicroSale

SQL Exception error when trying to connect SQL databases using SQL Server Management Studio for New Install

Running SQL Batch Installation file quits before installing the SQL Server Instance

"Error Connecting"when trying to license terminal

How do you deactivate a MicroSale license?

Items ringing in at $1.00 and totaling $4.99?

How to license temporary Tablet when repairing permanent Tablet?

"Already activated" "Key not available" when trying to assign to a terminal during a swap out

The site is having an issue connecting to the licensing server

Quickly adding Modifiers

How to add age verification button to menu

Excluding timed events or happy hour prices on to go orders

Can a keyboard be placed in a modifier section?

"Cannot save item, 1024 x 768 required" when adding a menu item

Wine prompt coming up for kids meal?

POS terminals showing different tax amounts

How to separate sales when a daily close out did not run for a previous day

I want a report that shows only the cash tenders without the deduction from the tips

Summary of Useful Reports

Sales mix prints only menu items with price

Why is my report showing negative numbers for tip sales?

Is there a report that allows them to see TAX totals separated by tender/order type?

Menu item that is only available on fridays will not ring in when ordering as a phone order

Message: "MicroSale cannot find a sub folder"

Accidentally ran the close out before the day was over

How to make customer name mandatory for order entry?