Ultra VNC is a free software available in the M$CD. This software will allow you to remote into other terminals on the same network. While this is optional to install, it is an extremely helpful tool for technical support agents. You do not need to install this for a one-terminal site.
- Install Ultra VNC
- Set a password (this will be the same password for all terminals)
Note: Passwords must be changed at least every 90 days for PCI Compliancy.
- Test the connection (you can only do this once you have another terminal configured with this software)