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New (Version 10.0.1200+):
Text customers through the POS with an add-on subscription to Twilio.
Text customers through the POS with an add-on subscription to Twilio.
Overview of the Twilio Integration
The Twilio SMS integration with MicroSale allows your customers to stay informed in real-time through automated SMS notifications. From order confirmations to delivery updates, this integration improves customer communication and enhances their overall experience.
With a minimal monthly subscription, you'll gain access to unlimited texts, broadening your capacity to send real-time updates on takeout, delivery, waitlists, and receipts.
Features of the Twilio Integration:
- Digital Receipts: Embrace an eco-friendly approach by sending digital receipts via text, reducing paper consumption.
- Waitlist Alerts: Swap out traditional waitlist pagers for customers' mobile phones. Customers will receive a text confirmation along with the estimated wait time, allowing them to unwind while awaiting their table. Once the table is ready, an alert is sent, freeing your staff to focus on greeting new guests rather than tracking down current ones.
- Takeout Notifications: Keep your customers in the loop with instant text notifications regarding their order status. This allows them to wait comfortably outside or in their vehicles, guaranteeing they receive their meal at its freshest.
- Out-for-Delivery Alerts: Leveraging our in-house delivery platform, you can now send text notifications to customers, informing them that their order is en-route.
Eager to elevate your customer service experience?
Prerequisites for Integrating Twilio - SMS
To enable SMS receipts and notifications through Twilio, please contact your MicroSale representative to activate the Twilio integration within your MicroSale platform.