Troubleshooting PAX Devices in MicroSale POS

This guide covers how to troubleshoot communication issues with PAX S-Series and A-Series devices in MicroSale POS. Follow these steps to ensure your PAX devices are properly connected and functioning.

PAX S-Series Not Communicating

You can reconnect the device to the POS workstation through the MicroSale.

*If your devices have been pre-programmed for “POS Auto Register”, through your processor via the PAX setup portal

Reconnecting via MicroSale:

• Access the PAX settings in MicroSale:
• Navigate to Managers Menu ➔ Register Setup ➔ Terminal Configuration ➔ Credit Card Setup ➔ PAX.
• Select the PAX Device Name from the dropdown menu.
• Click on Find Device (to populate a new IP address).
• 
• Save
• 

Steps to Reconnect:

1. Ping the Device:
   • Attempt to ping the device’s IP address.
   • If the ping is unsuccessful, the IP address may have changed, or the unit is offline.

   Pinging a device's IP address helps check if the device is reachable on the network. Learn How

   Manually Finding the IP Address on PAX S300:

   1. Press the FUNC key + 1 key simultaneously to access the Menu.
   2. Enter the password (default is the current date in MM/DD/YYYY format).
   3. Press Enter (green button).
   4. Tap on Communication.
   5. Scroll to LAN Parameters and select IP Address.
   6. Write down the IP address for manual entry into MicroSale.