Table Management – MicroSale

Effortless table management for your team. Optimize guest seating and reservations

Simplify your seating process and improve guest satisfaction with MicroSale’s easy-to-use table management solution, including an integrated waitlist and reservations platform.

Secure Reservations with Deposits: Enable customers to secure their reservation booking with a deposit at the time of their booking
Personalized Preferences: Staff can add seating preferences, notes, and schedule pre-orders that are automatically sent to the kitchen, ensuring a smooth dining experience.
Automatic Waitlist Integration: On the day of the reservation, bookings automatically move to the waitlist, simplifying management for your staff.

Comprehensive Management Tools

Efficient Communication: With Twilio SMS notifications, guests receive updates on their estimated wait time and a notification when their table is ready, enhancing the overall experience.

Easy Setup and Customization

Terminal-Specific Configuration: Enable the waitlist feature on each terminal effortlessly, customizing confirmation and table-ready texts to maintain a personalized touch.
User-Friendly Interface: Staff can quickly add guests to the waitlist, update seating preferences, and send text notifications with ease.

Efficient Table Management

Real-Time Status Updates: Hosts can view the real-time status of each table without having to physically scan the room, allowing them to turn tables faster and seat more guests.
Color-Coded System: Use color codes to easily determine table status, such as purple for printed checks, enhancing efficiency.

How It Works

Enable the Waitlist Feature: Configure each terminal to use the waitlist option through a simple setup process.
Manage Reservations Efficiently: Staff can enter party details, seating preferences, and estimated wait times with ease.
Notify Guests Instantly: Send real-time text notifications to guests, informing them when their table is ready.

Enabling the Wait List

The wait list option is by individual terminal. You will need to enable this option on each terminal that needs to use this feature;

Register Setup > Terminal Configuration > Register Options > Full Service > Additional Options > tick the checkbox Enable Customer Wait List > Finished With Section > Save

Default confirmation text: “Text from Restaurant Name. Your estimated wait time is X”
Default table ready text: “Text from Restaurant Name. Your Table is Ready.”

Customizing confirmation and table ready texts:

Using the Wait List

Select Show Seating (from the ID screen)
Select Waiting List
Select Add Name
You’ll be first prompted to enter the number in party, followed by the customer’s name
Select the seating preference or First for first available
Enter the minutes for the quote time.
Once you begin to seat parties, the estimated quote time will appear in the lower corner of the screen (based on the time a party is entered to the time the party is seated)
Enter the cell number with the area code when prompted. On your side, you’ll receive a confirmation that the text has been sent or you’ll receive a failure message (if the number is invalid). The customer will immediately receive a text message. Ask the customer to view their phone to ensure the text has sent.

Customer receives the following message with the restaurant name and the wait time quoted by the host:
When the table is ready, touch the yellow box under Send Text. The box will now show the time the first text was sent.
Select Yes to send the “table is ready” text
You will receive a “Success – Confirmed” message

The customer will receive a text alerting them that their table is ready:
If the customer does not respond, a second text can be sent by touching the Send Text box.
Touch the checkbox next to seated, when the customer is at the host station and is ready to be sat
You’ll be prompted to choose a table on the table layout. Select the appropriate table. Confirm the number in party when prompted.

Transform Your Restaurant Operations with MicroSale Experience the ultimate in restaurant management with MicroSale's advanced reservation and waitlist system. Increase efficiency, improve customer satisfaction, and ensure smooth operations during peak hours. Contact us today to learn more and schedule a demo.