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Customizing Customer Receipts

MS Info
  • Updated

Receipt Customization Options: Customize receipt headers, footer messages, receipt name, check number, and support for multiple sizes and pricing levels for pizzas.

Receipt Header

The receipt header automatically prints the Business Name, Location Address and Phone Number at the top of the receipt (The Name/Addresses is encoded in the license file (for confirming valid license and valid license assignment).

The phone number is also printed by default, but you can change the phone number or remove it in the register settings.

Receipt Header (Default Layout)

Header-Default.png

Customizable Options:

  • Replace Business Name with Logo
  • Add an extra line after the address and before the phone number (such as extra instructions on your location (e.g. "In Lake Plaza", or your website)Header-Extra-Line.png

Receipt Footer

Adding a message to the bottom of the customer receipt

Customer receipt messages can print up to 4 lines of information on the bottom of the receipt. Different messages can be programmed for each day of the week and the message that prints will change at midnight. If a message is not programmed for a specific day, the default message will print.  Leave all lines blank to disable the printed message.

 

 

Go to: Managers Menu > Messages

 

How do you change the restaurant's phone number of the customer receipts?

The phone number can be changed by going to Managers Menu > Register Setup > Activate License / Deactivate > Type in new phone number > select "Change Phone Number" > Exit

Add a suggested tip amount on a receipt

This option will show a “suggested” tip calculator on the bottom on the customer’s receipt.

Manager Menu > Register Setup > Terminal Configuration > Misc. System Configuration > Suggested Tip Set Values > Save

Adding your restaurant logo to customer receipts

You can upload any bitmap, black/white image that you want to print on receipts. The logo replaced the restaurant name on the receipt.

Make sure your image is in the following format: BMP format, black and white (or monochrome), and no larger than 400 pixels wide and 300 pixels high.

Comprehensive Guide on Printer Settings and Receipt Customizations

I. Customizing Prep Tickets (Kitchen/Bar Printers, Kitchen Video Screens)

Introduction: Customizing prep tickets can enhance kitchen efficiency and ensure orders are accurately prepared. This section covers various options to tailor your prep tickets to suit your restaurant's needs.

A. Disable Random Messages

  1. Description: Disabling random messages prevents unplanned text or coupon codes from printing on your tickets.
  2. Steps:
    • Navigate to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
    • Disable the Random Messages checkbox.
    • Save the settings.

B. Printer Settings

  1. Disabling Printing on Specific Terminals
    • Description: Restrict printing to certain terminals to streamline kitchen operations.
    • Steps:
      • Go to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
      • Uncheck printing for specific terminals.
      • Save changes.
  2. Turn on Remote Printer Beep (Alert Staff)
    • Description: Enable a beep sound for new orders on remote printers.
    • Steps:
      • Access Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
      • Check the Remote Printer Beep option.
      • Save settings.
  3. Combo Customer Receipt and Credit Card Slip
    • Description: Combine the customer receipt and credit card slip for convenience.
    • Steps:
      • Navigate to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
      • Enable the Combo Receipt option.
      • Save changes.
  4. Attach Request, Email Receipt, and Phone Order Staff Notes vs. Additional Information
    • Description: Customize additional info for receipts.
    • Steps:
      • Go to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
      • Adjust settings for Email Receipt and Staff Notes.
      • Save changes.
  5. Cash Drawer/Cash Management
    • Description: Manage cash drawer settings for better security and efficiency.
    • Steps:
      • Access Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
      • Enable or disable Cash Drawer Settings and adjust according to your needs.
      • Save changes.
  6. Transaction Halt on Open Drawer
    • Description: Prevent transactions if the cash drawer is open.
    • Steps:
      • Go to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer > Advanced Options.
      • Check the Transaction Halt option.
      • Save settings.

C. Customizing Order Ticket Layout and Design

  1. Changing Font Styles and Sizes
    • Description: Adjust the font size and style for better readability.
    • Steps:
      • Navigate to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
      • Choose your preferred font style and size.
      • Save changes.
  2. Adjusting Column Widths and Order of Information
    • Description: Customize columns and information layout.
    • Steps:
      • Access Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
      • Adjust column settings and information order.
      • Save changes.
  3. Setting up Order Ticket Headers and Footers
    • Description: Add custom headers and footers to tickets.
    • Steps:
      • Go to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
      • Enter text for headers and footers.
      • Save settings.
  4. Sorting and Grouping Items on Order Tickets
    • Default Sorting
      • Description: Default sort items by category.
      • Steps:
        • Access Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
        • Choose Default Sorting.
        • Save changes.
    • Order as Entered
      • Description: Items print in the order they are entered.
      • Steps:
        • Go to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
        • Select Order as Entered.
        • Save settings.
    • Assigning Specific Sorting Level (Priority Sort Level)
      • Description: Assign priority levels for sorting.
      • Steps:
        • Navigate to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
        • Set Priority Sort Level for items.
        • Save changes.
    • Consolidate Like Items
      • Description: Combine similar items on one line.
      • Steps:
        • Access Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
        • Enable Consolidate Like Items.
        • Save changes.
    • Grouping Items by Seat
      • Description: Group items by seat number.
      • Steps:
        • Go to Managers Menu > Register Setup > Terminal Configuration > Register Options > Printing / Cash Drawer.
        • Enable Group by Seat.
        • Save settings.

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