A credit card batch may not settle on PAX devices for several reasons. Here are some common issues and how to resolve them:
Communication Error
A connectivity issue between the PAX device and the payment processor might prevent the batch from settling. To resolve this, check the internet connection and ensure that the device is properly connected to the network. If the problem persists, try restarting the device and reattempting the settlement.
Pending Transactions
Unsettled or open transactions may prevent the batch from closing. Review all transactions in the batch and ensure they are completed or voided as necessary. Once all transactions have been finalized, try settling the batch again.
Batch Close Time
Some payment processors automatically close batches at a specific time each day. If the batch close time has already passed, you may need to wait until the next scheduled close time to settle the batch. Check your payment processor's documentation for information on batch close times and procedures.
Processor Configuration Issue
Incorrect settings or configuration with the payment processor can cause settlement issues. Verify that your PAX device is set up correctly with the payment processor's requirements, such as the correct merchant ID, terminal ID, and other necessary information. If you're unsure about the configuration, contact your payment processor for assistance.
Device Firmware or Software Issue
Outdated firmware or software on the PAX device could cause problems with batch settlements. Check for updates and install them if available. If the issue persists, contact PAX support or your payment processor for further assistance.
Payment Processor Outage
An outage or technical issue with the payment processor's systems can prevent batches from settling. In this case, monitor communications from the processor and wait for the issue to be resolved before attempting to settle the batch again.
If you continue to experience issues with batch settlements on your PAX device, contact your payment processor, MicroSale support, or PAX support for further troubleshooting and assistance.
Using NETePay with Ingenico devices, Verifone, etc.
If an error occurs with batch settlement when using Datacap NETePay, make sure the computer with the Datacap NETePay software is running as well as a computer with an EMV device attached. Then, run the end of day/force settle the batch on the computer with the attached EMV device.